Frequently Asked Questions 

How do I register for Over the Edge online?

Go to the Register as a Rappeller button and complete the form. You will be guided through the registration process. Once your transaction is complete, you will receive a confirmation email receipt with a link to your fundraising webpage. 


Do I need to personalize my page?

Yes!  You'll want to add a photo and a little bit of information about why you're choosing to go Over the Edge. Complete profiles are proven to recieve more donations than those without photos and a personal touch!  


I am a Team Captain. What do I need to do?

1) Recruit people to join your team
2) Encourage team members to raise as much as possible to reach your team goal. You can share information about the impact of Big Brothers Big Sisters on your community, keep your team informed about incentive prizes, and communicate their success (Katie just got a $50 donation! Joel has already exceeded his goal of $1,000! Our team just surpassed the $2,000 mark!)
4) Have Fun! If your team raises $1,000 one member will be able to rappel on September 26! For each additional $1,000 raised another person will be able to go Over the Edge.
5) Say THANK YOU! Thank your team members for their time and commitment to participate! Don’t forget to say thank you to the people who donated to you! Call or e-mail them after the event to let them know how much money your team raised and thank them for supporting local children!


I need some quick ideas on how to fundraise. Any suggestions?

Visit our fundraising tips page for ideas on how to raise the $1,000 needed to go Over the Edge! Don't forget about letters, phone calls, and even a bake sale. Get creative! Need more help? Contact Wendy Firestone, our Fund Development Director at 775.473.4597! 


How can I see who has donated to me and who has joined my team?

Sign in to your personal page (HQ) to view sponsors and teammates.


Can friends and family make a donation to me by going through the main website?

Yes. On the home page of the website, friends and family can locate you by clicking on the "Donate to a rappeler" button. By typing in your name, they will be directed to your personalized pledge page.


Can my sponsors pay by cash or check?

Sure! Most rappelers find it easier to keep track of checks. You can enter your donations into your HQ and then mail everything to our office and we'll credit the money to your personal fundraising goal. 


Where does the money raised from Over the Edge go?

100% of the money raised through Over the Edge stays here in our community. We depend on the money raised from Over the Edge to carry out the work of carefully matching children with caring adult mentors and providing ongoing support to the child, volunteer mentor and child's family. Check out the 'About Us' section for more information on how Big Brothers Big Sisters works.


Why is the "Donate to a Rappeler" search not finding a Rappeler that I know has registered?

You must type in the first name or last name of the rappeler exactly how they entered it when they registered. Try using just the first few letters of someone's name if you're not sure how it's spelled. If you have a problem locating a rappeler that you are sure has registered, please contact us at 775.352.3202.


How can I see who has donated to me?

Sign in to your HQ. You can then view your donor list and the amounts that have been donated.


All of my donors are not showing up on the scroll mechanism. Why?

Some donors prefer to keep their gifts anonymous. When someone makes a donation, they can choose if they would like to have their name, donation amount, and/or a message appear on your personal page.


Is my information secure?

Yes. Engaging Networks has made every effort to protect your information. We use industry-standard SSL encryption techniques to make sure that your credit card information, passwords, and personal information travel securely over the Internet. We have also installed an encryption engine on our database server so that your data is securely stored.


What is the long website address in my confirmation receipt?

This website address will take you to your personal donation page. This address link is automatically included in any emails that are sent through the email center in event headquarters after you have logged into the website. You can also copy and paste this link into any other form of email.